Reputation ManagementReputation management is a tool that enables customers to monitor and understand if and where their business appears on directory sites, what consumers are saying about their business online and what their share-of-voice is among their competitors. It provides the opportunity to respond to bad publicity and the ability to improve customer relations and service.

435 Digital's Reputation Management service can show you where online listings are visible or not, aggregate online ratiings and reviews on one page, feature the online source where businesses are being mentioned and illustrates online prominence compared to the competition/

Facts:

  • 70% of Americans say they consult product reviews or consumer ratings before making a purchase
  • Almost 50% of online adults read ratings and reviews at least once each month and 19% post them.
  • 34% of bloggers endorse brands and products on their blogs

Take control of your reputation with our affordable full-service solution tool to track your reputation online. We will optimize your listings for best results, keep them up to date, build your profile to attain new business and ensure your online reputation.

In addition, our advanced reputation management offers customers dedicated support to manage online reputation including visibility management, review response and escalation as well as oversight of website mentions.

  • Reputation Management reporting will be adjusted for maximum effectiveness based on goals uncovered during on boarding call
  • Relevant reviews & mentions of the business will be read by  a Digital Analyst
  • Reviews and mentions will be addressed as appropriate and as sites allow
  • Responses needing approval will appear in the customer’s approval queue